ver the last year I have faced several challenges in business but have come through them. My colleagues and I have achieved this by being dogged, persistent, flexible and above all, client centred. We have also reminded ourselves that rules are there to be adhered to only as far as the letter is concerned and that their spirit is not so important
I am an exam marker. A question I am currently marking asks students to describe how a department store’s customer service standards should be set to ensure that they are maintained. The learners are meant to answer that the standards have to be measureable so that...
I was in a conversation with a friend who told me that he has taken to thinking about blue skies. This is not a re-hash of noughties’ blue sky thinking or any other management school hyperbole but is something literal
The night time, heralded by the quick sinking of the sun behind the western ranges brings a sharp coolness that dovetails into cold at which point the moths break out and flap towards the lights when the stillness of the evening gets too complacent.
Looking to the south one can see the continuing summer of Italy