ver the last year I have faced several challenges in business but have come through them. My colleagues and I have achieved this by being dogged, persistent, flexible and above all, client centred. We have also reminded ourselves that rules are there to be adhered to only as far as the letter is concerned and that their spirit is not so important
I am an exam marker. A question I am currently marking asks students to describe how a department store’s customer service standards should be set to ensure that they are maintained. The learners are meant to answer that the standards have to be measureable so that...
I was in a conversation with a friend who told me that he has taken to thinking about blue skies. This is not a re-hash of noughties’ blue sky thinking or any other management school hyperbole but is something literal
The sheer old age of the massive painted wall struck me much more than the work itself.
The night time, heralded by the quick sinking of the sun behind the western ranges brings a sharp coolness that dovetails into cold at which point the moths break out and flap towards the lights when the stillness of the evening gets too complacent.
Looking to the south one can see the continuing summer of Italy
I was not engaging with them and this was my fault. I can usually break through barriers but sometimes the frustration gets a grip and once my mood drops it’s hard to ‘keep the dressing room’.
I was picked up in a seedy bar by a dominatrix called Madame Stoicism. In no time at all she signed me up and ever since then I’ve been an almost committed
the treasure finder’s feeling of triumph of discovery. Somewhat like the detectorist that pulls up a Roman coin, much of the pleasure lies in the secrecy of the find. There’s the feeling of picking up a personal message from the past. Like looking up at a blinking star and knowing that its explosion came and went many thousands of years ago and, as the viewer, I’m experiencing a message from a private history.
The good news is that because I kind of knew this would occur my regret is dampened and my anxiety is with the aid of a few legal chemicals, maintained at a low level.